FAQ

Where does Elevate Survey Supplies deliver?

Elevate delivers Australia wide. We do require a street address for delivery, we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Elevate Survey Supplies’ carrier may be able to deliver to a local depot where you can collect your products.

Who does Elevate supply to?

Elevate is a business to Business company. We do not sell to the general public.

When is my order dispatched?

Orders are typically dispatched within 1 business day from when your order has been received. If your order requires manufacturing we will let you know when the order will be dispatched. Manufacturing time can take up to 7 business days.

How do I know which products may require manufacturing?

If a product requires manufacturing, this will be indicated in the description of the product.

Can I use my freight company to forward my order?

Yes. Elevate Survey Supplies can deliver to a logistics depot of your choice. Elevate Survey Supplies does not fill out consignment notes or book freight on behalf of the purchaser. Consignment notes must be completed prior to delivery to any transport company selected by the purchaser, otherwise the order will be placed on hold indefinitely until the required documents are provided. When items have been delivered by Elevate to a transport company or a selected address the liability and tracking are the responsibility of the purchaser.

If I want to use my own transport company, what documents does Elevate require?

Elevate requires the purchaser to provide the following.

(1) Completed consignment notes with all relevant information filled in, including signature of sender and sender account number.
(2) Any labels for identification. These must be emailed to us.

Can I pick up my order from your Factory or Warehouse?

We do not accept pick ups from our factory or warehouse locations. Elevate will deliver directly to your address or to a logistics company of your choice.

Can items be returned?

Please see our return policy here https://www.elevatesurvey.com.au/return-policy/